Solutions for a Brave New World

Contact Centers

Contact Centers are all about managing efficiently and coherently the interactions between the company and its customers, and this is why they have become so increasingly strategic for all companies.

Over the past few years, these interactions have become more and more complex and the traditional Call Centers now have to manage all kind of media : phone but also fax, e-mail, web, sms...

Thanks to years of experience with Contact Centers, our team of professionals will help you with defining and integrating the most suitable Contact Center technologies to fulfil your needs :

• Automatic Call Distribution (ACD)
• Intelligent Call Routing
• Interactive Voice Response (IVR)
• Automatic Caller recognition and Screen pop-up
• CTI toolbar
• Outbound Campaigns management
• E-mail response
• Web call-back
• Web collaboration